Syntell: Call Centre Internships Programme 2021 / 2022

Syntell Invites Unemployed Graduates to Apply for the Call Centre Internships Programme 2021 / 2022

Closing Date: 05 November 2021
Job Type: Full-Time
Location: Cape Town, South Africa

Job Description

Responsibilities:

• Increasing group revenue in accordance with specific targets, through a pro-active sales approach in cooperation with their respective Groups Supervisor;
• Handling of queries, capturing information and assigning requests accordingly;
• Ensuring a seamless flow of information and cooperation with all departments;
• Taking inbound calls and assisting callers and consumers with related requests;
• Independently solving service and sales related problems;
• Handling of administrative and special tasks when required;
• Making Outbound calls to consumers and responding to emails;
• Meeting daily targets & KPI’s as defined for each activity;
• Selling accurate information over the telephone and via email tools;
• Adhering to all scripts and processes;
• Research via Internet searches if required and;
• Ad hoc tasks as may be requested from time to time.

Requirements

• Any NQF Level 5 Or Higher Qualification (Compulsory)
• Fluent in English, both verbal and written

Competencies

• Fluent in English, both verbal and written;
• Good Understanding of computer system and standard software including Microsoft Office;
• Proven customer service and sales skills and;
• Debt Collecting experience (advantageous)

How to Apply?

Tap Here to Apply