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Santam: Claims Service Consultants – Entry-level Jobs 2024

Santam Invites Unemployed Youth to Apply for the Claims Service Consultants – Entry-level Jobs 2024


Closing Date: 15 August 2024
Job Type: Permanent
Location: Johannesburg, South Africa


Job Description

This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Service Consultant, who will be based in Johannesburg: Illovo.

Responsibilities:

What will make you successful in this role?

  • Assist the Claims Specialist regarding all aspects related to a portfolio of Claims. This includes the following: new claims registration, current file diary management, certain correspondence like updates to brokers, attending to basic enquiries on claims, payment requests and general administrative functions. 
  • Draft settlement agreements in accordance with the instructions.
  • Appoint assessor/investigator on the instruction of the Claims Specialist.
  • Monitor service levels in accordance with agreed service level agreements.
  • Monitor assessors and refer concerns to management within the framework of agreed internal protocol.
  • Attend to Operational duties as allocated 
  • Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards
  • Critically assess information supplied to determine if all relevant information has been received.
  • Attend to all aspects of system processing relevant to a portfolio of claims e.g. registration of new claims, updating of reserves, payments etc.
  • Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and/or responsibility.
  • Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
  • Attend to the typing of general correspondence if and when necessary.

Requirements:

  • Grade 12 / Matric certificate
  • Administrative Skills

Skills and Competencies:

  • Ability to acquire new skills quickly
  • Problem-Solving Skills
  • Administrative Skills
  • Analysis and Judgement
  • Attention to Detail
  • Communication Skills 
  • Interpersonal Skills
  • Planning and Organising
  • Teamwork
  • Time management
  • Computer Literacy
  • Drawing of diary

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