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Capitec Bank: Customer Service Agents (Bank Better Champion) 2024

Capitec Bank Invites Unemployed Youth to Apply for the Customer Service Agents (Bank Better Champion) 2024


Closing Date: 15 August 2024
Job Type: Permanent
Location: South Africa


Job Description

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

Responsibilities:

  • To welcome clients and coordinate the branch flow through efficient queue functioning
  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  
  • Presenting and conducting self in accordance with brand expectations.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Skills / Knowledge

  • Basic calculations 
  • Knowledge of Capitec Bank products and business processes (internal)

Competencies

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship Management Skills
  • Problem-solving skills
  • Attention to Detail

Additional Information:

  • Clear criminal and credit record
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

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