Fidelity Services Group Invites Unemployed Youth to Apply for the Customer Service Agents 2024
Closing Date: 23 July 2024
Job Type: Permanent
Location: Midrand, South Africa
Job Description
Taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Responsibilities:
- Giving advice to prospective customers on the various Umsuka products on offer.
- Addressing and resolving client queries promptly and satisfactorily.
- Ensuring that applications are Processed timeously as received from the Regional Sales Consultant.
- Ensuring that contracts are cleared and submitted in time for payments.
- Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
- Telemarketing for the allocated region of operation.
- Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance-related regulatory laws are adhered to at all times.
- Provide general customer service and assistance to Umsuka Wemali Finance clients
Requirements:
- Grade 12 (Matric) or National Certificate in Customer Service
- Customer service/call centre experience would be an advantage
- Typing and Report writing skills
- Experience in a credit lending environment would be an advantage
Skills and Competencies:
- Excellent interpersonal & teamwork skills
- Excellent time management skills and ability to multi-task and prioritise work
- Excellent communication and listening skills essential
- Ability to work in a fast-paced and high-stress environment
- Strong organisational and planning skills
- Self-Motivated
- Exercise Initiative
- Adaptability
- Customer service orientated
- Telephone Etiquette
Pages: 1 2
