FlySafair Invites Unemployed Youth to Apply for the Call Centre Agents 2024
Closing Date: 15 August 2024
Job Type: Permanent
Location: Johannesburg, South Africa
Job Description
Responsibilities:
- Receive calls from customers/passengers;
- Deal with problems such as delays, cancellations etc.;
- Explain processes to customers and assist them where necessary;
- Work in a team and longer than normal hours (shift work);
- Deal with confidential information; – Communicate with customers both verbally and in writing.
Requirements:
- Grade 12 / Matric certificate
- 1 – 2 years experience in a Call Centre Environment;
- Excellent communication in English – speak, read and write;
- Solid computer literacy; – Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
Advantageous:
- Travel or relevant qualifications will be an advantage;
- Own transport would be an advantage.
Skills and Competencies:
- Punctual;
- Excellent understanding or experience in delivering great customer service to a customer;
- A high degree of patience and assertiveness;
- Conflict resolution skills; – Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections.
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