Deloitte: IT Internships Program 2021 / 2022

Deloitte Invites Unemployed Graduates to Apply for the IT Internships Program 2021 / 2022

Closing Date: 02 December 2021
Job Type: Full-Time
Location: Midrand, South Africa

Job Description

Main Purpose:

• To develop a sound knowledge and understanding of the End User computing: Customer Services Centre.
• To add value to the End User Computing: Customer Service Centre
• Job shadowing ITSD initially with progression to delivery per KPA’S
• To assist and advise customers to resolve IT-related queries.
• End User Computing comprises three main areas: Client Contact Centre, Walk-up Customer Service Desk, and Fieldwork.
• Individual will have exposure to each area to gain insight into these respective operational areas for the duration of the internship

Responsibilities:

• Create and Maintain client relationship
• Install and configure standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%)
• Strategic Impact
• Under supervision, provides user support on IT queries in respect of hardware and software issues
• Job shadow experienced ITSD Staff.
• Ask questions
• Research troubleshooting methodology.
• Upskill in terms of theoretical knowledge
• Log accurate and quality calls.
• Create and manage client relationships
• Install and configure standard hardware & software.
• Troubleshooting of standard hardware and software.
• Attend to scheduled IT Service Desk duties.
• Solves user queries remotely within SLA
• Escalates issues to technical experts that cannot be solved

Requirements:

• Minimum qualifications: IT Diploma
• Desired qualifications: 3-year qualification with A+ CompTIA (Internationa

Competencies:

• Shows an understanding about call logging and service level agreements
• Can demonstrate working knowledge regarding supporting – both Hardware (Laptop/Desktop experience, HP advantageous) and software related (windows 10, Office 365 required, mac advantageous)
• Can explain what different forms of connectivity are (wired, wireless, mobile, VPN)
• Demonstrates basic troubleshooting skills
• Knowledge of various Collaboration tools (teams, zoom, skype for business)
• Good theoretical understanding of following IT best practices, processes and procedures
• Working in a corporate environment
• Good spoken and written communications skills
• Listen and understand the customers’ needs
• Articulate in a clear and understandable manner steps to resolve IT issues
• Polite, well mannered, clear, confident
• Engaging and warm tone