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Deloitte: IT Internships Program 2021 / 2022

Deloitte Invites Unemployed Graduates to Apply for the IT Internships Program 2021 / 2022

Closing Date: 02 December 2021
Job Type: Full-Time
Location: Midrand, South Africa

Job Description

Main Purpose:

  • To develop a sound knowledge and understanding of the End User computing: Customer Services Centre.
  • To add value to the End User Computing: Customer Service Centre
  • Job shadowing ITSD initially with progression to delivery per KPA’S
  • To assist and advise customers to resolve IT-related queries.
  • End User Computing comprises three main areas: Client Contact Centre, Walk-up Customer Service Desk, and Fieldwork.
  • Individual will have exposure to each area to gain insight into these respective operational areas for the duration of the internship


  • Create and Maintain client relationship
  • Install and configure standard hardware & software
  • Maintain a tidy environment
  • Administration and filing for IT service desk
  • Manage third party calls
  • Filling in for absent colleagues
  • Monitoring of SLA of calls (SLA 98%)
  • Strategic Impact
  • Under supervision, provides user support on IT queries in respect of hardware and software issues
  • Job shadow experienced ITSD Staff.
  • Ask questions
  • Research troubleshooting methodology.
  • Upskill in terms of theoretical knowledge
  • Log accurate and quality calls.
  • Create and manage client relationships
  • Install and configure standard hardware & software.
  • Troubleshooting of standard hardware and software.
  • Attend to scheduled IT Service Desk duties.
  • Solves user queries remotely within SLA
  • Escalates issues to technical experts that cannot be solved


  • Minimum qualifications: IT Diploma
  • Desired qualifications: 3-year qualification with A+ CompTIA (Internationa


  • Shows an understanding about call logging and service level agreements
  • Can demonstrate working knowledge regarding supporting – both Hardware (Laptop/Desktop experience, HP advantageous) and software related (windows 10, Office 365 required, mac advantageous)
  • Can explain what different forms of connectivity are (wired, wireless, mobile, VPN)
  • Demonstrates basic troubleshooting skills
  • Knowledge of various Collaboration tools (teams, zoom, skype for business)
  • Good theoretical understanding of following IT best practices, processes and procedures
  • Working in a corporate environment
  • Good spoken and written communications skills
  • Listen and understand the customers’ needs
  • Articulate in a clear and understandable manner steps to resolve IT issues
  • Polite, well mannered, clear, confident
  • Engaging and warm tone

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1 Response

  1. November 2, 2021

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