Mothers2mothers: IT Internships Programme 2021 / 2022

Mothers2mothers Invites Unemployed Graduates to Apply for the IT Internships Programme 2021 / 2022

Closing Date: 27 October 2021
Job Type: Full-Time
Location: Cape Town, South Africa

Job Description

Role Purpose:
Support the electronic technologies which are used directly by mothers2mothers employees at HO and across all countries.

Responsibilities:

• Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
• Troubleshoots systems and network problems.
• Diagnoses and solves hardware/software faults in the user environment
• Set up electronic equipment for employee use
• Maintains a record of activities and time spent on daily communication transactions; Installation activities, problems and remedial action taken
• Identifies software\hardware problems and trends proactively referring to the necessary vendor when appropriate
• Set up electronic equipment for employee use
• Facilitates IT systems training as needed
• Reads technical manuals of all new electronic equipment
• Creates step by step screenshot guides about topics that users struggle with and create knowledge base articles
• Answers users queries regarding computer software and hardware
• Assesses basic computer skills of m2m staff and provides on the job training where required
• Maintain Database of all IT related equipment, i.e., purchase dates, users and laptop, etc.
• Creates user accounts
• Maintains user accounts\groups databases

Requirements:

• IT or related Degree
• Administration and record Keeping
• English communication – verbal and written

Competencies:

• Ability to prioritize and manage a number of urgent tasks simultaneously to ensure timely completion/escalation;
• Excellent presentation and training skills;
• Ability to approach and solve problems in a logical, structured and proactive manner;
• Honest, reliable and dedicated work ethic with excellent time management skills;
• Ability to perform under pressure;
• Excellent interpersonal skills with an ability to interact successfully within a dynamic, multicultural environment;
• Ability to adapt to advancing technologies on an ongoing basis.

How to Apply?

Tap Here to Apply