FoodBev SETA Invites Unemployed Graduates to Apply for the ICT Graduate Program 2021 / 2022
Closing Date: 10 December 2021
Job Type: Full-Time
Location: Rivonia, Sandton, South Africa
Job Description
Role Purpose: To assist with design, development, and support of IT systems including website and graphic design.
Responsibilities:
- IT Service Management (Call logging, assigning calls to support Tier 2 or 3, call tracking and end-user follow-up etc.)
- Assist in IT vendors service management (service requests forwarding and followups)
- Resolution of 1st line support calls such as: Login failures, password resets, Information requests (How to guides)
- IT Inventory Management (IT assets, new purchases, loan equipment etc.)
- Daily Health Checks (Servers, Backups, Network etc.)
- Problem Management (analyze incidents trends and identify underlying problem for continuous improvement)
- Compile incident management reports
- Website design and development (Graphic Design, Website content maintenance and update)
- Analyze current ETL processes, design new system integration models to optimize business efficiencies
- Administration duties as delegated
- Execute other tasks as delegated
Requirements:
- Qualification in: Computer Science / Software Development / IT or similar NQF level 6
- Website and graphic design knowledge required
- General understanding of database management and system integration / interfacing
- No formal experience required: internal training will be provided
Competencies:
- Customer relations skills
- Attention to detail
- Problem-solving abilities
- Creative and critical thinking skills
- Professional and accountable
Pages: 1 2
