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FoodBev SETA: ICT Graduate Program 2021 / 2022

FoodBev SETA Invites Unemployed Graduates to Apply for the ICT Graduate Program 2021 / 2022


Closing Date: 10 December 2021
Job Type: Full-Time
Location: Rivonia, Sandton, South Africa

Job Description

Role Purpose: To assist with design, development, and support of IT systems including website and graphic design.

Responsibilities:

  • IT Service Management (Call logging, assigning calls to support Tier 2 or 3, call tracking and end-user follow-up etc.)
  • Assist in IT vendors service management (service requests forwarding and followups)
  • Resolution of 1st line support calls such as: Login failures, password resets, Information requests (How to guides)
  • IT Inventory Management (IT assets, new purchases, loan equipment etc.)
  • Daily Health Checks (Servers, Backups, Network etc.)
  • Problem Management (analyze incidents trends and identify underlying problem for continuous improvement)
  • Compile incident management reports
  • Website design and development (Graphic Design, Website content maintenance and update)
  • Analyze current ETL processes, design new system integration models to optimize business efficiencies
  • Administration duties as delegated
  • Execute other tasks as delegated

Requirements:

  • Qualification in: Computer Science / Software Development / IT or similar NQF level 6
  • Website and graphic design knowledge required
  • General understanding of database management and system integration / interfacing
  • No formal experience required: internal training will be provided

Competencies:

  • Customer relations skills
  • Attention to detail
  • Problem-solving abilities
  • Creative and critical thinking skills
  • Professional and accountable


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