DSV Invites Unemployed Youth to Apply for the Receptionist Job Opportunity
Closing Date: 31 January 2024
Job Type: Permanent
Location: Kempton Park, South Africa
Job Description
Main Purpose Of The Role:Â
Operate telephone system to answer all incoming calls, screens where necessary and directs callers to appropriate personnel Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival while making sure that the correct security measures are followed.
Responsibilities:
- Answer all incoming calls within the 1st 3 rings, obtain the purpose of the call and transfer to the relevant department/person.
- Booking boardrooms and updating calenders. (Including refreshment requirements and/or setup)
- Daily IVR checks across all branches.
- Reporting of any issues picked up on IVR or phone lines.
- Receive, sort and distribute internal mail.
- Screening of management calls/escalations and transfer to the appropriate area/person.
- Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel.Â
- Maintains security by following procedures; and ensuring that the visitors’ register is completed correctly
- Performs other clerical duties such as filing, photocopying, and collating as and when required.
- Making sure that they adhere to all audit requirements in their area
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Requirements:
- Minimum of 12 months experience as a Receptionist
- Any admin-related qualifications will be an advantage
- Proficient in working on computers using MS Applications.
- Ability to communicate clearly and professionally with customers.
- Respond professionally using the correct call or email etiquette when engaging with customers or internal persons.
- Ability to handle irate customers professionally
- Proficient in the English language and preferably one of the other 11 languages would be an added advantage.
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