Abbott Invites Unemployed Graduates to Apply for the Customer Service Coordinator Internships 2024
Closing Date: 15 December 2023
Job Type: Internship
Location:Â Johannesburg, South Africa
Internship Description
This position works out of our South Africa affiliate in the rapid diagnostics division. In this division, our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe.
The Customer Service Coordinator role is the first point of contact to support various customers such as hospitals, GPs, Pharmacies and Patients as well as our key distributors across Europe.
The Customer Service Coordinator Intern will be responsible for a variety of tasks including order processing, problem-solving, admin support for our commercial sales team and logistic support for both our internal and external customers.
Responsibilities:
- Process all orders received via the CRM system or email. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
- Review and maintain customers’ open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments to resolve customer queries.
- Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
Requirements:
- Must have a Degree / Diploma in:Â Business Administration, BCom Financial management, Business Informatics or a related field
- Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
- Must have not worked or completed another internship.
- No experience required (Fresh Graduate).
Skills and Competencies:
- Excellent time management skills, be able to work under pressure to meet deadlines.
- Good attention to detail
- Excellent written and spoken communication skills in English.
- Energetic, highly motivated
