South African Airways (SAA) Invites Unemployed Youth to Apply for the Cabin Crew Jobs 2024/2025
Closing Date: 30 July 2024
Job Type: Permanent
Location: Kempton Park, South Africa
Job Description
The Cabin Crew member is responsible for ensuring the on-board safety of the Airline’s customers and providing a 5-star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing.Â
The role will effectively perform this function by following through on instructions by the SCCM on all aircraft. Further, the Cabin Crew member will effectively resolve all conflicts and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld.Â
Lastly, the Cabin Crew members will adhere to standard operating procedures and are accountable to the Purser on all aircraft. Â The role will report all non-compliances to company standards to the Purser and or Commander.
Principal Accountabilities:
- Implements strategy within area of responsibility/ own area of work
- Provides recommendations to support the implementation of the Inflight Operations strategy and plan
- Contributes to the budget management and containment of costs on-board
- Provides recommendations on profitability
- Ensures correct application of processes and systems in area of responsibility
- Utilises resources in the area of responsibility/ own area of work in a time and cost-effective manner
- Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs
- Utilises technology to enhance internal and external customer requirements
- Executes work outputs according to customer requirements
- Adheres to Governance and Risk Management policies, processes and systems
- Delivers regular, irregular and timeous reporting of information to key stakeholders
- Participates in continuous optimisation programmes, projects and initiatives
- Responsible for the safety of customers and all crew onboard
- Manage emergency situations on-board
- Manage Inflight medical emergencies
Requirements:
- Grade 12 / Certificate – required
- A relevant 3 year Diploma at NQF level 6 will be an advantage
- A CCM qualification obtained in the last 5 years will be an advantage
Other Requirements:
- Fluency in English is essential
- Must be able to swim
- Weight proportional to height, a minimum of 1,58m
- A maximum body mass index of 35 to be maintained throughout the term of the appointmentÂ
- Must be able to fit in an aisle of the aircraft
- Additional foreign languages will be an advantage
- Reliable transport
- Able to work on her/his own without supervision
- Well-groomed with no visible tattoos
- Applicants must be a South African national and holder of a valid South African identity document
- Applicants must have no criminal record
- Applicants must be above the age of 18
- Applicants will undergo a security check and medical examination
