Volvo: Customer Support Advisor Internship 2024

Volvo Invites Unemployed Graduates to Apply for the Customer Support Advisor Internship 2024

Closing Date: 08 December 2023
Job Type: Internship
Location: Boksburg, South Africa

Internship Description

The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market.

Responsibilities::

• To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
• To ensure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
• To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
• To escalate cases according to the escalation process.
• To use the acquired technical understanding to communicate with all parties in a correct and clear way.
• To participate actively in continuous improvement activities.
• To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
• To take an active participation in the departmental team meetings (daily, monthly and Info sessions).
• To be responsible for understanding the operational, strategies, objectives and KPIs for the VAS breakdown operation.

Required Education / Qualifications:

• Grade 12 / Matric.
• Tertiary qualification or studying towards one.
• Customer and Personal Service.
• Clerical / Administration Experience will be advantageous..
• Call centre experience will be advantageous.

Skills and Competencies:

• Computer literate, MS Office (Word, Excel, PowerPoint).
• Good command of the English language.
• Strong organizational and time management skills.
• Team player.
• Service orientation.
• Critical Thinking.