Pension Funds Adjudicator (OPFA) Invites Unemployed Graduates to Apply for the ICT Internships 2024
Closing Date: 02 February 2024
Job Type: Internship
Location: Pretoria, South Africa
Internship Description
Position Title: ICTÂ Internship
Duration : 12 months contract
Reporting line: ICT Senior Manager
Position location: Pretoria, Ashlea Gardens
Responsibilities:
- Attend to walk-in complaints in lodging new complaints. Troubleshooting computer hardware and software.
- Receiving, documenting, and classifying ICT incidents and resolving them in a timely manner.
- Ensuring that ICT requests are opened, documented, resolved in a timely manner and closed in the ticketing system.
- Supporting ICT systems.
- Managing the ICT change and release management processes.
- Keeping the ICT documentation in order (electronic and paper).
- Managing ICT projects.
- Participating in and leading ICT meetings.
- Engaging with service providers.
- Collecting information to assist with IT audits.
- Updating ICT procedures and manuals.
- Updating the ICT asset register, warranties, contracts, etc.
- Updating the ICT risk register.
- Producing the monthly reports (ICT operations, budgets, payments, etc)
- Other similar duties as assigned by the Supervisor
Requirements:
Tertiary Qualifications (NQF7) in:
- Computer Science
- Information Technology
- Information Systems
Skills and Competencies:
- Proficiency in MS Office (MS Word, Excel, and Outlook).
- Excellent verbal and written communication skills.
- Attention to detail.
- Self-motivated, planning and organising.
- Planning and organising.
- Resilience.
- Ability to analyse, interpret, and solve problems and a good grasp of ICT terms.
- Ability to express complex concepts.
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